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How studiobet Handles Your Personal Data

Your personal data belongs to you, and we take that seriously at studiobet.

Data collected only with purposeYour rights under Malaysian lawSecure account & payment dataClear retention periodsContact us anytime to review
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studiobet How studiobet Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Data Team Directly

If you want to access, correct, or request deletion of your personal data, our dedicated privacy team is reachable through the channels below.

Live Chat Available around the clock from within your account dashboard. Raise a data access or correction request directly with an agent who can log it immediately and escalate to our privacy team.
Email Privacy Team Send your request to our dedicated privacy address and include your registered email and the nature of your request. We acknowledge receipt within one business day and resolve within five.
Account Help Centre Log in and navigate to Account Settings, then Privacy Requests. You can submit a data-access, correction, or deletion request through a structured form that routes directly to our compliance desk.
DATA HANDLING PRACTICES

Six Ways We Protect Your Account Data

From the moment you deposit via Touch 'n Go through to the moment you request a withdrawal, your data moves through encrypted channels and is accessed only by staff with a defined…

Encrypted Data in Transit

All data exchanged between your browser or app and our servers travels over TLS encryption. This covers login credentials, payment method tokens for GrabPay and Boost, and any personal details you submit through your account profile.

Cookie Controls in Your Hands

We use functional cookies to keep your session active and analytics cookies to understand how pages perform. You can adjust cookie preferences from the consent banner at any time without losing access to core account features.

Account Security Layers

Your account is protected by password hashing, optional two-factor authentication, and automatic session expiry after inactivity. We flag logins from unrecognised devices and notify you by email before allowing access.

Defined Retention Periods

We keep transaction records, including FPX transfer references, for the period required by applicable Malaysian financial regulations. Account profile data is retained while your account is active and for a defined period after closure.

Your Right to Access and Correct

You can request a copy of all personal data we hold about you at any time. If any detail is inaccurate — a misspelled name or outdated contact number — submit a correction request and we will update it within five business days.

Deletion and Account Closure

When you close your account and request data deletion, we remove personally identifiable data from active systems. Anonymised transaction records may be retained as required by law, but they cannot be linked back to you individually.

Your Privacy Questions Answered

Below are the questions we receive most often about how studiobet handles personal data, what rights you hold as a Malaysian account holder, and what steps to take if you want to review, change, or remove the information we hold about you.

We collect your name, email address, phone number, and the payment identifiers connected to methods like Touch 'n Go or GrabPay. We also log device type, IP address, and session timestamps for account-security purposes only.

We share data only with payment processors needed to complete your transactions — such as Boost atau FPX providers — under strict data-processing agreements. We do not sell or rent your data to advertisers or unrelated third parties under any circumstance.

Transaction records are kept for the duration required by applicable Malaysian financial regulations. Profile data is retained while your account remains active. After a verified closure request, identifiable data is deleted within the period stated in our retention schedule.

Log in to your account, navigate to Privacy Requests under Account Settings, and submit a data-access form. Alternatively, email our privacy team directly. We acknowledge your request within one business day and deliver the data within five business days.

Yes. Submit a deletion request through live chat, email, or the Account Settings form. Personally identifiable data is removed from active systems. Anonymised records required by law may be retained but cannot be traced back to you individually.

We use functional cookies to maintain your active session and analytics cookies to measure page performance. The cookie consent banner lets you accept, reject, or adjust non-essential cookies at any time without losing access to your account or lobby.

Reach our privacy team via email or through the live chat inside your account dashboard. For formal written requests, use the structured Privacy Requests form under Account Settings. We respond to all privacy concerns within five business days.

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